Knowledgebase



 

This knowledgebase contains common questions and answers for FastAccess version 4.x and 5.x. If you are looking for support for earlier versions, please visit the previous FAQ site that covers versions 2.x and 3.x.

If you still have questions not covered in either location, please visit our Support pages which contain contact info for Sensible Vision's tech support team.

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How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Can one activation key be used on multiple versions of FastAccess?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Is FastAccess Win8 compatible?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? This is the spanish sample question.I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar? How does the learning algorithm work? I need to re-install FastAccess but don't have a copy. How do I get one?I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."I tried to install FastAccess, but it said that "FastAccess can only be installed on systems with a previous installation."What is FastAccess?Why is FastAccess better than other facial recognition software?How can I try/purchase FastAccess?How do I license FastAccess?How do I license FastAccess?Why doesn't FastAccess recognize my face and log me into Windows every time?How can I improve recognition performance?How does the learning algorithm work?During login, sometimes the screen turns white. What is this?Where is the program I need in order to put my face into the system?It recognized me as someone else!Why doesn’t facial recognition work like it does in the movies?Windows logs right in without trying to recognize my face! Why is this happening?Some face recognition programs allow you to “train” it to your face manually. Why doesn't FastAccess include this?What happens if I put a phone to my ear, take off my glasses, grow a beard or otherwise change my appearance?I want to store a new version of my face. How do I delete the currently stored version?Can I use any webcam?How can multiple people use FastAccess on one computer?How can multiple people use FastAccess on one computer?What are the system requirements?Is there a Mac version of FastAccess?I downloaded the trial version expecting a free trial period but didn't get it.Do Sensible Vision products support installation and use on a domain?What version of FastAccess do I have?I put an object in front of the camera – FastAccess outlined its face! Why can’t it tell the difference between a human and an object?What about twins?If I dim or turn off the lights, I can no longer log in automatically. What can I do to fix this?Why doesn't FastAccess use blink detection?The Web Login feature stopped working even though it is still enabled. Why?What browsers are supported?Every time I arrive at a web page that FastAccess is remembering for me, I’m prompted to log in to FastAccess (next to the video window). Why?Can I use FastAccess with another sign-on bank (password vault, automatic website logon tool, etc.)?Some websites don't seem to work at all. I entered the wrong password and told FastAccess to remember it. How do I fix this?Are passwords stored with the Web Login feature encrypted?I told FastAccess never to remember a password for a website and now I've changed my mind. How do I get it to prompt me again to remember my password?Sometimes when I arrive at a web page I’m prompted to log in to FastAccess. Why?I have multiple different accounts at one website, how do I store multiple sets of usernames and passwords?Will saved websites work between different browsers?I changed my password for a website that FastAccess is remembering….how do I tell FastAccess about this change?I went to a website and the FastAccess window appeared. I typed in my password for that website and the login failed! What happened?I need to log into a site, but the username is on one page and the password is on the next. Can FastAccess automate this logon?I log out of a website, it takes me back to the login page and FastAccess logs me right back in! How can I stop this loop?My bank or other site requires more than just a username and password. Can FastAccess automate it all?When I open FastAccess and click “Web Logins”, I can’t add websites to this list! Why not? Various browsers can also remember my website usernames and passwords. Do I need to enable this for the FastAccess Web Login to work?  Is FastAccess a subscription service or a permanent license?Can I install the Dell version of FastAccess on another computer?Will FastAccess Web Login simply put my username and password into the website, or will it actually log me in as well?Problems updating a stored, incorrect username or password.How do I upgrade from FastAccess 2.X to 4.X? Can I move my copy of FastAccess from one computer to another?Can one activation key be used on multiple versions of FastAccess?What is included with "M-1 Maintenance & Upgrades for FastAccess" item? Do I need to de-install my trial version in order to install the copy that I purchased?Do I need to purchase a license for every computer I own? Do I get a CD or DVD of FastAccess with my purchase?Can someone break into my account using a photograph of me?Under what conditions COULD someone use a photograph of me to gain access to my account?What about a “brute force” photo attack?Is FastAccess Win8 compatible?Can multiple people share one Windows account?I want to watch a movie. Will EcoAware interfere if the webcam can’t see my face? I want to listen to music. Will EcoAware interfere? Why does EcoAware sometimes still work when FastAccess was unable to recognize my face? Why does EcoAware sometimes disable itself, particularly in low light? I am downloading a large file, backing up my computer or charging a device from my USB connector. Can I still use EcoAware?Sometimes my screen wakes when my face returns to view in the camera and other times it doesn't. Why?Why are the EcoAware power savings numbers just estimates?I'm burning a CD or DVD. Will EcoAware interrupt if I step away during the burn?Does EcoAware affect the time to Hibernate?What happens if I manually select the “Power Saver” mode in the Windows Power Management control panel?What happens if I adjust the Windows Power Management options separately from EcoAware?How does EcoAware interact with the Screen Saver?What is the "Screen Turns On" option in the Customize mode? What is it's impact on energy savings?  What does EcoAware do?Will EcoAware extend my battery life?How is EcoAware different than Windows power management?How does EcoAware work?How much energy will EcoAware save?How does EcoAware interact with the Windows Power Plans?What specific steps does EcoAware take to save energy?Can I use FastAccess with another Windows login tool – for example another biometric device like a fingerprint reader?What happens if the camera is broken or disabled?On the login screen, I see a new “Face recognition options” user account “tile”. What is that used for?How can I use FastAccess to enforce parental controls?When first starting the computer, the FastAccess window along with the video takes several seconds to appear. Why?What is Dual Factor (or "Second Factor) security and why would I need it? What are the false acceptance and false rejection rates of FastAccess?Too many people know my password. Can I fix this with FastAccess? Do I REALLY need to password protect my Windows account?I've noticed that even non-administrative users can disable FastAccess through the Windows login screen. Isn't this a security problem?I use multiple Windows accounts on one computer. Can I still use FastAccess?What are the effects choosing a different face recognition strength under Security > "Recognition Settings"? I can hold up objects that have “faces” in them like photographs, stuffed animals, even my pet and then type my password into Windows and it accepts that! Isn't this a security hole?I right click the FastAccess icon in the system tray and see “Collaboration Mode for 10 minutes”. What is this for?Why would I need to delete my face database? What does this even mean? When I take certain actions (looking at the access logs, managing stored website passwords, etc.) within the Configuration Console, sometimes I see a video of my face pop up and other times I don’t – why is this?Someone stole my password and logged in as me. How do I fix this? How can I tell who has used my computer?I installed a new camera and want to use it with FastAccess instead. How do I tell FastAccess to make the switch?What is the "Best Recognition Performance" checkbox?To log in I'm being forced to press Ctrl + Alt + Delete (CAD) before I can even see video. Why?How do I change the email address used to register FastAccess?Does FastAccess support the use of multiple cameras?Does FastAccess support the use of multiple cameras?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I’m have "Security After Login" set to "User Switching". I got up and someone else sat down. Windows didn't switch to their account – why?I have "Security After Login" set to "None". I've already logged into Windows but FastAccess seems to continue using the camera anyway – why would it do this?I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! I disabled (or enabled) the Web Login feature in FastAccess, but it kept working (or didn't start working)! How does the screen saver behave when "Security After Login" is set to "Continuous Security"?I have "Security After Login" set to "Continuous Security", but when I step away the desktop did not lock. Why?Does FastAccess allow me to use another video program at the same time?FastAccess is in disabled. I see the virtual camera (FaCap) in the Windows Device Manager anyway and it’s disabled. Can I enable it directly?Why does FastAccess disable itself when I make a voice or video call in Skype? I see a new camera in the Windows Device manager called faCap. This computer only has one camera….what’s the second one?What is the interaction between the virtual camera and the various FastAccess security modes? When is the virtual camera available and when isn't it?I have a program that doesn't work with the Virtual Camera. How can I use it on a system running FastAccess?Why can I only have 1 video application running at a time?I’m running another video application while FastAccess is disabled. Then I enabled FastAccess, but it can’t seem to get video on the login screen! Why?I’m running another video application while FastAccess is enabled. Then I disable FastAccess and the video application looses video! Why?During the First Use Wizard, FastAccess learned what I look like. What happens if I change the way I look?During the First Use Wizard, FastAccess couldn't see my face (there was no green "corners" tracking my face location). Does this mean that FastAccess will not work?I don’t have video on the login window. I just see a picture of a camera that says “Initializing Webcam”. What do I do?If I choose not to enable an option such as a Second Factor of authentication, setting up a Cloud Account or enabling EcoAware, can I try those features later? What is a Cloud Account and how is it used?Is my login information safe?Can I backup my Web Login database? The Web Login feature stopped working even though it is still enabled. Why?The Web Login feature stopped working even though it is still enabled. Why?After login I receive a message stating that a “Guest account is not supported”. Why is this happening?I rarely see video, facial recognition never seems to start, and every time I reboot my computer I get a warning that FastAccess is disabled. What’s going on?After running a "registry cleaner" tool, FastAccess is no longer licensed. Why?I find Vista UAC (“User Account Control”) annoying so I turned it off. Now when I’m logged in as a Standard (non-administrative) user, I can no longer reach the FastAccess Admin console. Why?The FastAccess icon in the system tray (lower right corner by the clock) keeps changing colors. What do the colors mean? I logged in under the account called “Administrator” and FastAccess is disabled. Why?I was logged into Windows with my face before video ever appeared on screen! How is this possible?I find UAC (“User Account Control”) annoying so I turned it off. Even with FastAccess controlling the power mode, I can no longer put the laptop to sleep using the keyboard command. Why?I can't see the FastAccess icon in the system tray (lower right by the clock). When I try to open FastAccess, I get a warning in a window called “User Account Control” (UAC). The window says “A program needs your permission to continue.” in Vista and “Do you want to allow the following program..." in Win7 and Win8. During licensing, "Network error attempting to contact License server. Please try again later."While entering my activation key, I was informed that there are no more activations left. Why? While entering my activation key, I was informed that there are no more activations left. Why? Is it possible to backup or transfer my face database to another computer? Can I recover my cloud account password if I lose it? Is FastAccess available on phones or tablets? It only took three characters from my password to login!It only took three characters from my password to login!What is an "Override Method"? The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!The Web Login feature doesn't work in Internet Explorer if I launch it from the Win8 "Modern" desktop!In FastAccess 4.X, the camera is on more often than in 3.X. Why? In FastAccess 4.X, the camera is on more often than in 3.X. Why? What is FastAccess Anywhere for Android? What is FastAccess Anywhere for iPhone and iPad?After updating Chrome, the Web Login feature no longer works. After updating Chrome, the Web Login feature no longer works. I see a notification that my Cloud Account Subscription is expiring, but I already purchased the software!I purchased a one year Cloud Account subscription, but didn't receive an activation key. Why? I want to backup my Web Login password database but can't. When my picture is taken it's rotated or "jumps". What next? Can I use FastAccess Anywhere to lock my entire phone or tablet? My Galaxy SIII takes a very long time to display video.What is the battery impact? I cancelled out of the face recognition after logging into a website, but FastAccess tried to recognize me again the next time. Why?Can I use FastAccess Anywhere to lock my iPhone or iPad?On my Lenovo computer, video works correctly during initial FastAccess setup, for other video apps, and in FastAccess after login but no video is visible on the login screen following a desktop lock. Can I use FastAccess for iPhone/iPad to unlock other apps?Are passwords stored in my FastAccess Cloud account secure?How do I remove the "FastAccess Anywhere Lock Service" item from my Android notification bar?